How do I return an item?

We are sorry, but www.hankandjojo.com does not currently accept returns or exchanges online. Please contact sales@hankandjojo.com if you need assistance.

What are your different shipping methods?

If you have chosen "in-store pick up", please schedule your pick up by emailing sales@hankandjojo.com with your order number and desired p/u date. You will be picking up from 218 DeKalb Avenue in Brooklyn, NY 11205 at Fort Greene General Store.

Shipping costs are based on a system set up by our website platform and third party shipping companies, USPS, Fedex & UPS. If you have any questions please contact info@hankandjojo.com. All items ship from Brooklyn, NY and ship from our warehouse within 48 business hours (M-F) of order placement.

Please note: By choosing USPS Priority Mail, all transit times (2 day, etc.) are estimations made by the US Postal Service. We have no control over how long it actually takes them to get the package to you, and they will not refund your payment if it takes longer than expected. USPS Priority Mail is extremely unstable and unreliable, however it is the cheapest mode of shipment and is why we keep it as an option for our customers.

If you are very concerned about timing, please choose fedex or ups.